LED indications

LED indications




Internet LED Status:

  • OFF: This lack of illumination explicitly signifies that there is no active internet connection at the moment.
  • GREEN Solid: This steady green light explicitly signifies that the internet connection is active and accessible via a cellular network.

  • GREEN Blinking: This blinking green light explicitly signifies that the internet connection is active and accessible via a WAN port.


Cellular LED Status:

  • OFF:

    • No SIM Card Inserted: The device is unable to detect a SIM card. Ensure that a SIM card is properly inserted into the designated slot.
    • No Network Connectivity: Even if a SIM card is inserted, the device may not be able to connect to a cellular network.

  • GREEN Solid: Indicates a successful connection to the cellular network.


Signal LED Status:

  • OFF: This lack of illumination explicitly signifies that the router is not connecting to any network or is still trying to connect.

  • RED Solid: Indicates poor signal quality in the router.

  • BLUE Solid: Signifies optimal signal strength of the router.

  • GREEN Solid: Signifies excellent signal strength of the router.


Troubleshooting Guide:

How to troubleshoot if there is no network via cellular?

  1. Check Signal Strength:

    • Ensure that your device is in an area with good network coverage. Move to a different location to see if the signal improves.

  2. Restart Your Device:

    • Turn off your device and then turn it back on. This can resolve minor software glitches affecting the network connection.

  3. Check for SIM Card Issues:

    • Try using your SIM card in another device to see if the problem persists.
    • If the SIM card doesn’t work in another device, it might be damaged. Contact your carrier for a replacement.
    • Verify with your carrier whether the SIM is active.

  4. Reinsert SIM Card:

    • Power off your device, remove the SIM card, wait a few seconds, then reinsert it. Make sure the SIM card is properly seated in the tray.

How to troubleshoot if there is no internet via cellular?

  1. Check Cellular Data Usage:

    • Ensure that you haven't exceeded your data limit for the billing period.

  2. Restart Your Device:

    • Turn off your device and then turn it back on to resolve minor software glitches.

  3. Reinsert SIM Card:

    • Power off your device, remove the SIM card, wait a few seconds, then reinsert it. Make sure it’s properly seated.

  4. Contact Your Carrier:

    • If none of the above steps work, contact your carrier for further assistance. They can check your account status, verify service issues, and provide additional troubleshooting steps.

How to troubleshoot if there is no internet via WAN port in the router?

  1. Check Physical Connections:

    • Ensure the WAN cable (usually an Ethernet cable) is securely connected to both the router's WAN port and the modem or internet source.
    • Check for any damage to the cable. If possible, try using a different Ethernet cable.

  2. Restart Your Devices:

    • Power off your router, modem, and any connected devices. Wait for about 30 seconds. Power on the modem first, wait until it fully boots up, then power on the router, followed by your devices.

  3. Verify WAN Settings:

    • Log into the router’s web interface using its IP address (usually found on the router or in the manual).
    • Check the WAN settings to ensure they are configured correctly:
      • For DHCP: Ensure the router is set to obtain an IP address automatically.
      • For Static IP: Ensure the correct IP address, subnet mask, gateway, and DNS settings are entered.
      • For PPPoE: Ensure the correct username and password provided by your ISP are entered.

  4. Check for IP Conflicts:

    • Ensure there are no IP address conflicts in your network. Change the router’s LAN IP address to a different subnet if necessary.

  5. Contact Technical Support:

    • If none of the above steps resolve the issue, contact the router manufacturer’s technical support or your ISP for further assistance.

    • Related Articles

    • Quick start guide

      RC500 5G Router User Manual Introduction Experience the RC500, your gateway to next-generation business connectivity. Designed for both basic and advanced requirements, the RC500 allows seamless scalability, offering unparalleled bandwidth, ultra-low ...

    • The Features of RC500 router