Quick start guide

Quick start guide

RC500 5G Router User Manual

Introduction

Experience the RC500, your gateway to next-generation business connectivity. Designed for both basic and advanced requirements, the RC500 allows seamless scalability, offering unparalleled bandwidth, ultra-low latency, and enhanced communication. This feature-rich platform is tailored for enterprise-level connectivity with lightning-fast speeds.

Standard Package Contents

  • 1x RC500 5G Router
  • 1x Power Adapter
  • 1x Ethernet Cable

Installing the SIM Card

The RC500 supports mini-SIM (2FF) size cards. For smaller SIM cards like nano-SIM, use a 2FF SIM card adapter to fit the router's slot.

1. Hold the SIM card with the gold contacts facing down and the cut side on the left.

2. Insert the SIM card into the slot until you hear a click.

Note: Handle the SIM card carefully. Avoid bending or scratching it and protect it from static electricity, water, and dirt.

Powering the Device

1. Connect the Power Adapter : Insert the power adapter into the power port located on the back of the RC500 router.

2. Plug into a Power Outlet : Connect the other end of the adapter to a power outlet.

       3. Attach External Antennas (if available) : Connect the red-labeled antennas to the WiFi ports and the blue-labeled antennas to the Cellular ports.

4. Power On : Once the device is powered on, the power LED will illuminate, indicating that the router is ready for use.

Logging into the Device

Local Login

1. Connect your PC to the router’s LAN port using an Ethernet cable.

2. Open a web browser and enter http://192.168.4.1 in the URL field.

3. Enter the default login information:

o    Username: celestial

o    Password: hellotickiot

4. After logging in, change the default password for security purposes.

APN Configuration

To set up APN settings for cellular network connectivity:

1. Log in to the device as described in the Local Login section.

2. Go to the Network tab.

3. Select APN Settings from the menu.

4. Enter the APN details provided by your Internet Service Provider (ISP).

5. Click Save to apply the changes.

Software Update

To ensure your RC500 5G router runs the latest firmware:

1. Log in to the device (refer to Local Login instructions).

2. Navigate to the Administration tab.

3. Click on Firmware Upgrade.

4. Click Browse to select the firmware file (must have a .bin extension).

5. Click Upgrade to begin the update. This process may take 3-5 minutes, and the device will automatically reboot afterwards.

6. After rebooting, log back in and confirm the firmware version under Status > Product Information.

Recommendation: Perform a factory reset after a firmware update for.

Factory Reset

To restore the RC500 to its factory settings:

1. While the router is powered on, press and hold the reset button for 5 seconds, then release it.

2. All LED lights will blink once, and the router will reboot, resetting all configurations to factory defaults.

Troubleshooting

No Power

  • Ensure the power adaptor is securely connected to the device and the outlet.
  • Test the outlet with another device to confirm it's working.

No Internet

  • Verify the connection between the router and your modem.
  • Ensure the SIM card is correctly inserted and configured with the proper APN settings.
  • Restart both the router and the modem.

Unable to Access the Web Interface

  • Confirm your device is connected to the router via Ethernet or Wi-Fi.
  • Double-check the IP address in the browser.
  • Restart the router and try again.

Weak Wi-Fi Signal

  • Ensure the Wi-Fi antennas are properly installed and positioned upright.
  • Move the router to a central location with fewer physical obstructions.

Contact Support

If you encounter any issues not covered in this manual or require further assistance, contact our customer support team:



    • Related Articles

    • How to makes Changes in LAN connection in RC500 device

      To make changes in your LAN connection on your RC500 device, please follow the steps below: 1. Log in to your PhoneMDM account at phonemdm.com. 2. Click the below shown Icon to get into the settings of the required device. 3. After accessing the ...

    • How to change settings of RC500 on PhoneMDM

      To change the settings of the RC500 in PhoneMDM, please follow the steps outlined below: Click on the Settings option available for the added RC500 router in PhoneMDM to be redirected to the RC500 router's settings page. On the Settings page, you ...

    • LED indications

      Internet LED Status: OFF: This lack of illumination explicitly signifies that there is no active internet connection at the moment. GREEN Solid: This steady green light explicitly signifies that the internet connection is active and accessible via a ...