Quick start guide

Quick start guide

Introduction

The QikCell TK920+ is a 4G LTE VoIP desktop phone designed for flexibility and high-quality communication. It allows you to make voice calls over a 4G network or through a wired Ethernet connection, making it ideal for offices, remote locations, and home use. This guide will walk you through setting up your device and utilizing its features effectively.

What’s in the Box?

  • QikCell TK920+ VoIP Phone: The main device, pre-equipped with a 4.3” color LCD and multiple programmable keys.
  • Power Adapter: Used to power the device from a wall outlet.
  • Ethernet Cable: A physical connection for network access, should you choose not to use the 4G LTE functionality.

Setting Up Your QikCell TK920+ VoIP Phone

1. Connect Power

  • Powering the Device: Plug the power adapter into the phone’s DC 5V port, and then connect it to a wall socket. Once plugged in, the phone will power up automatically.
    • Why This Matters: This step ensures the phone receives the necessary electrical power to operate, and it is crucial for all features to function correctly.

2. Insert a SIM Card (Optional for 4G)

  • 4G LTE Functionality: If you plan to use the phone over a mobile 4G network instead of a wired Ethernet connection, insert a SIM card into the designated slot.
    • Note: Ensure the SIM card is activated by your mobile carrier before inserting it into the phone.
    • Why This Matters: Using the 4G LTE connection allows the phone to operate without needing a wired network. This feature is particularly useful in environments without stable Ethernet access, such as remote offices or temporary setups.

3. Ethernet Connection (If not using 4G)

  • Wired Network Access: If you prefer using a wired network, connect the included Ethernet cable from your network router into the phone’s Ethernet port. The phone will automatically detect the connection and configure itself for VoIP calls over the internet.
    • Why This Matters: An Ethernet connection provides stable internet access for high-quality voice calls. It’s a reliable alternative to using cellular networks, especially in locations with poor 4G LTE signal.

4. Power On the Phone

  • Startup Process: After connecting to a power source, press the power button if the device doesn’t automatically turn on. You’ll see the startup sequence displayed on the phone’s 4.3” color LCD screen.
    • Why This Matters: The phone needs to go through its boot process, which sets up the software and network connectivity.

5. Configure Your VoIP Account

  • SIP (Session Initiation Protocol) Account Setup: To enable the phone for making and receiving VoIP calls, you need to configure it with your VoIP provider’s settings:
    • Navigate to the Settings menu using the phone’s soft keys.
    • Enter the required SIP credentials, such as the VoIP Server Address, Username, and Password provided by your VoIP service provider.
    • Save the settings and restart the phone if prompted.
    • Why This Matters: SIP is the protocol that allows your phone to connect to the internet and make VoIP calls. Proper setup is crucial for the phone to function correctly.

6. Phonebook and Speed Dial Setup

  • Adding Contacts: Use the Phonebook menu to store and organize your contacts. This ensures that you can easily call frequently contacted individuals without manually dialing each time.
    • Assign contacts to speed dial buttons via the Programmable Keys feature.
    • Why This Matters: Speed dials and a well-organized phonebook simplify daily use, saving time and reducing dialing errors.

Basic Functions

Making Calls

  • Dialing a Number: Use the numeric keypad to enter the number and press the Call button. If a contact is saved in your phonebook, simply navigate to the contact and select it to place the call.
    • Why This Matters: Placing calls is the core function of the device, and dialing can be done either manually or by using saved contacts.

Hold

  • Pausing a Call: During a call, pressing the Hold button will place the caller on hold, allowing you to speak with someone else or manage other tasks.
    • Why This Matters: Holding is useful during business calls when multitasking or gathering information from another source is needed.

Transfer

  • Transferring a Call: Use the Transfer button to forward the call to another contact. You can either perform a blind transfer or speak with the other party before completing the transfer.
    • Why This Matters: This is essential in office environments where calls need to be directed to different departments or employees.

Conference Call

  • Adding More Participants: Press the Conference button to create a multi-party call. The TK920+ allows for 9-way local conferencing.
    • Why This Matters: Conference calling is vital for business communications, allowing for discussions with multiple people simultaneously.

Mute

  • Silencing Your Microphone: Press the Mute button to silence your microphone during a call, allowing you to listen without being heard.
    • Why This Matters: Mute is critical during meetings or presentations when you need to consult with someone privately without interrupting the call.

Troubleshooting

1. No Dial Tone

  • Possible Causes:
    • The phone is not connected to the power source.
    • The SIP credentials are not correctly entered.
    • The network connection is down.

Solution:

      • Verify the phone’s power connection.
      • Recheck the SIP credentials under the VoIP Account settings.
      • Test the network connection by checking the Ethernet cable or SIM card.
      • Restart the phone by unplugging it from the power source and reconnecting it after one minute.

2. Poor Call Quality

  • Possible Causes:
    • Weak 4G LTE signal or unstable Ethernet connection.
    • High network traffic.

Solution:

      • Check the signal strength indicator on the LCD. If the signal is weak, move the phone to a location with better reception or try using Ethernet.
      • Ensure that no other applications on the network are consuming excessive bandwidth.
      • Reset your router or contact your ISP for network diagnostics.

3. Phone Not Registering with the VoIP Server

  • Possible Causes:
    • Incorrect SIP account details.
    • Network configuration issue.

Solution:

      • Double-check your SIP server, username, and password.
      • Ensure your network allows SIP traffic and isn’t blocked by firewalls or security settings.
      • If the problem persists, reset the phone to factory settings and try reconfiguring it.

4. Can’t Hear the Other Party

  • Possible Causes:
    • Phone is on mute.
    • Volume is too low.
    • Connection issues.

Solution:

      • Press the Mute button to unmute the phone.
      • Use the volume keys to adjust the call volume.
      • Ensure that the speaker or headset is correctly connected and functional.

5. Battery Backup Not Working

  • Possible Causes:
    • Battery is not installed or connected properly.
    • The battery has drained and isn’t charging.

Solution:

      • Check the battery installation and ensure it is connected.
      • If the battery isn’t charging, try a different power outlet or contact customer support for a replacement battery.

If you encounter any issues not covered in this manual or require further assistance, contact our customer support team:

Email: support.qikcell.com
Website: www.tickiot.com